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General FAQs:
What materials are your jewellery pieces made from?
Our jewellery is crafted using high-quality materials such as brass, copper and stainless steel. Each piece is designed to combine beauty and durability. Each product page provides detailed descriptions, including a precise list of the materials used.
How do I take care of my jewellery?
To maintain the brilliance of your jewellery, avoid direct contact with moisture, perfumes, and harsh chemicals. Store pieces in a dry, cool place, preferably in the provided pouch or box. For cleaning, gently wipe with a soft cloth.
Do you offer customization or personalized jewellery?
No, currently we don’t offer customization options. But we would be launching them soon.
Are your jewellery pieces water-resistant?
Our jewellery is not fully water-resistant, so we recommend avoiding direct contact with water, especially during activities like swimming or showering. This helps maintain the shine and longevity of your pieces. We will soon launch a water-resistant range, stay tuned for the same.
Do you offer gift packaging?
Yes, we offer elegant gift packaging at no extra cost. You can select the gift packaging option at checkout, making it perfect for special occasions.
Order & Shipping FAQs:
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. We also offer Cash on Delivery (COD) for domestic orders within India.
How long will it take to receive my order?
Once your order is placed, it will be processed and dispatched within 48 hours. Delivery times vary based on location. Please check exact delivery times based on your pincode.
How can I track my order?
Once your order is shipped, you will receive an email or SMS with a tracking number. You can use this number to track your order on our website or the courier partner's website.
What are the shipping charges?
We offer free shipping on all domestic orders above INR 999/-. For orders below this threshold, a flat shipping fee will apply. International shipping charges are calculated based on your location and the weight of the package.
Returns & Exchanges FAQs:
What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. The item must be unused and in its original packaging. To initiate a return, please initiate a return request through the website.
Can I exchange a product?
Yes, we offer exchanges for items. The item must be unused and in its original packaging. If you'd like to exchange a product, please initiate an exchange request through the website.
Do you offer refunds?
Yes, we offer refunds for returned items, provided they meet our return conditions. Refunds will be processed within 7-14 days after we receive the returned item. The amount will be credited to the original payment method.
Product & Warranty FAQs:
Do you offer a warranty on your products?
Yes, we offer a 6-month warranty on all our jewellery pieces, covering plating guarantees. This does not cover damage caused by wear and tear, improper care, or accidents.
What if the item I want is out of stock?
If a product you love is out of stock, you can sign up to receive a notification when it's back. Alternatively, feel free to contact us for updates or to inquire about possible restocking dates.
Do your products come with certificates of authenticity?
Yes, for products featuring precious stones, we provide a certificate of authenticity to assure the quality and verify the materials used.
Support & Contact FAQs:
How can I contact customer support?
You can reach our customer support team via:
- Email: care@yinara.in
- Phone/WhatsApp: +91-9045125172
- We are available Monday to Saturday, from 9 AM to 6 PM IST.
Do you have a physical store?
We are currently an online-only brand, allowing us to provide our customers with exclusive designs at competitive prices. You can also find us offline in various exhibitions across the country. However, stay tuned for potential store launches in the future!
